Technological advances and the paradigm shift in the travel industry after COVID have changed the way we travel. Businesses have taken their operations to a whole new level due to technological advancements. The digital age has facilitated the travel industry's rapid recovery from the COVID crisis. In addition, travel companies are embracing automation to save time and reallocate resources.
Business travel resumes as restrictions ease. Companies spend a huge amount of money on travel. According to the York Journal, business travel has increased year on year and is expected to grow to be worth $1.7 trillion by 2022. It further states that companies allocate about 10% of their revenue to business travel expenses. So now is the time for companies to implement travel software applications to automate some tasks.
According to the World Travel Tourism Council (WTTC), business travel costs are expected to increase by 26% in 2021 and 34% in 2022, despite the slow recovery.
Nelson Research suggests that travel industry experts expect the global digital travel market to grow by 3.8% annually to $11.4 trillion. With these rising numbers in mind, travel agencies must step up their efforts to make the most of the situation.
Travel agencies often require different types of travel agency software, each serving a unique purpose that supports efficient and trouble-free operations. However, companies must strategically integrate automation into your travel system.
B2B Travel System - Automate intelligently
A holistic travel agency software solution includes a travel system that automates operations in real time and streamlines the travel process in less than an hour.
Consider the nature of your business while deciding on a software package and determining which business procedures should or should not be automated. For example, automated travel industry software accelerates sales, increases employee productivity, centralizes information, improves accuracy, streamlines booking systems, and coordinates and explores customer data.
An automated travel software is mobile and tablet friendly, allowing travel agents to book hotels, tours, transfers and other related activities through mobile devices and websites. It improves efficiency and enables the agency to save money and time.
Businesses are now favoring the adoption of technology drivers for a better customer experience (CX)
The travel industry is very dependent on the customer experience. Therefore, improved customer experience is the new loyalty currency for the travel and hotel industry.
Travel agencies and tour operators use travel agency software to automate their common processes. Many predict that new technologies, from AI-powered personal assistants to connected devices, will increase opportunities to better serve travelers.
33% of tourists use a virtual travel assistant to plan their trips, says hotelMize.
In a survey conducted by DMA, around 59% of participants stated that they choose a travel company based on its value for money, and 58% prefer a travel company based on customer service.
Travel agency software simplifies the process of online booking, inventory management, package customization, back office management, itinerary design, lead facilitation and accounting to help travel agencies increase bookings and lower costs.
Consumers demand a seamless experience tailored to their specific travel needs. With advanced technology in place, travel and hotel companies can significantly
improves customer experience (CX) and fosters loyalty that inspires future visits and recommendations. In addition, the travel experience will be driven by technology, as customers will rely on AI and other customer experience technologies to help them deal with the obstacles associated with modern travel.
List of travel agency software that can transform your travel business
Travel agency software enables travel agencies and associated organizations to increase revenue and simplify reporting. Choose travel agency software that can be customized to your specific requirements. Here are some travel agency software options to consider.
Travefy lets travel consultants, tour operators and other travel professionals save time, provide great deals to consumers and increase sales by using simple tools. This software generates visually appealing client routes or proposals.
Over 100 vendor integrations over 625 city guides
Live flight database
ClientBase is a travel agent-specific customer relationship management (CRM) program. Its advanced and enriching features make it a standout in tour and travel operator software, providing solutions for businesses and travel agencies. A marketing database, travel planner, and contact manager are all rolled into one. ClientBase also integrates with remote information systems and backup engines.
The main features of ClientBase are listed below:
Creation of the route
Travenza is a cloud-based travel booking software for travel companies, tour operators, agents and consultants. The suite includes reservation management, quota management, payment processing and marketing functionality.
Rezdy is a cloud-based business-to-business technology that enables tour operators to sell their products online and through different distribution channels. The open platform enables customers to connect their internal systems and web apps to a provided backup engine. In addition, it helps distribution channels such as online travel agencies, marketplaces and hotel chains to locate and acquire additional customer items.
According to Zippia, the business travel sector is expected to experience a CAGR of 13.2% between 2021 and 2028. Therefore, travel companies must integrate new and immersive technology to accelerate the process and provide a seamless travel experience for tech-savvy travelers. Technology has the ability to act as a generational catalyst for customer loyalty.